Policies

Delivery Policy

Payments

A payment must be received on Sunday before midnight to guarantee the delivery on Wednesday. A membership costs  includes 4 deliveries. Your subscription is automatically renewed after 4 deliveries, but you will always receive a reminder email a few days before being charged. You always have the choice to cancel your membership after a set of 4 deliveries.

Delivery rules

Your individually labeled bag will be available at the delivery point of your choice (see exact location when choosing your dates of deliveries) on Wednesday, from 1 to 5:30 pm for school deliveries and to 6 pm for doorstep deliveries.

If you choose for a shared point of delivery, please do not take someone else's bag.

Reusable bags deposit and rules

Our bags are to be reused every week. At the beginning of your membership, we ask you to make a deposit of $20 (refundable) to cover the cost of 2 provided insulated bags both tagged with your name. Those bags will be used in rotation for all your deliveries.

For shared point of deliveries (like schools and stores): please, return your empty bag(s) to school before or on the day of your next delivery.

For Home deliveries: please, place your empty bag(s) on your doorstep before 1 pm, on the day of your next delivery.

If you forget to return the bag(s), we will need to use a waxed box for your next delivery.

If you don't return your 2 labeled bags at the end of your membership, we will need to keep your deposit to cover the cost of new bags.

If you decide to stop your membership, at the end of your 4 last deliveries, you need to return the 2 bags and the deposit will be refunded to your account.

Add on items

If you choose for add on items, they will be delivered at the same time as your produce bag. The add on items will be placed in a separate tote bag. We ask a deposit of $5 to cover the cost of 2 tote bags that we will use in rotation for all your deliveries. The deposit will return to your account when you decide to stop your membership, at the end of your 4 last deliveries. If you don't return your 2 labeled bags at the end of your membership, we will need to keep your deposit to cover the cost of new bags.

Produce quality and freshness

All the produce of your share is 100% organic, locally grown and fresh.In case the local produce is not certified organic, it will always be transparently communicated. We use insulated bags to keep your produce as fresh as possible.

Please, store your produce, fish and eggs immediately in the fridge once you get home. We can’t guarantee produce freshness past the designated pick-up time.

Delivery pick up and product issue

If you are unable to pick up your bag on a delivery day, please ask a family member or friend to pick it up for you. If you know that you will be out of town around the day of a delivery, please login to your member account by Sunday night prior to your next delivery and move your date of delivery to the week of your choice.

If you chose for a shared point of delivery (a school or store) and that your bag isn’t picked up by 5:30pm, it may be donated.

If you have any issue with a delivery, please reach out to us and we will do our best to fix it!

If you're not completely satisfied with your products, or find an item missing from your order, we will gladly make it up to you in your next delivery with the same item or an item of similar value.

Membership cancellation

You can cancel your membership after 4 deliveries. Just send us a message and we will make sure your payment will not automatically reoccur.

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Zero-Waste Policy: click here to discover our zero-waste philosophy.

Our (nearly) zero-waste Policy

Our zero-waste policy uses the simple basic rules of a sustainable activity: reduce, reuse, recycle/compost, but we also wanted to add the word “inspire”:

Reduce: we choose only local produce and locally sourced add on items. By selling mostly dry food add on items, we choose to reduce the cost and volume of shipments. Our main goal here is to reduce our global carbon print, as well as yours.

Reuse: this is why we choose for sturdy reusable insulated bags, made with 80% post-consumer recycled material.

Recycle: all the empty produce boxes we receive from our local farmers are returned to them every week, so that they can reuse or recycle them. You can recycle or compost the eggs cartons if you choose for a delivery of eggs.

Compost: paper bags, as well as all the produce left over from a delivery, if not eatable anymore, can be composted at your place or recycled.

Inspire: by beginning this delivery project, our goal is to inspire more and more families to follow a healthier, more ethical and truly sustainable life style – each one at its own pace.


Refund Policy

There is no refund after a purchase of 4 deliveries.
But, if you're not completely satisfied with your products, or find an item missing from your order, we will gladly make it up to you in your next delivery with the same item or an item of similar value.

Privacy Policy

What is the information we collect from you?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you will be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
To send you information before each delivery, including details about the content, location and time of your delivery, as well as new recipes and interesting facts about sustainability matters. 

How do we protect your information?
We implemented a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. 
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, etc.) will be kept on file for more than 60 days in order to process customer requested re-occurring transactions. This information will be held by Authorize.net. They have their own privacy policy which can be located at Authorize.net
Cookies

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
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